Euonia Press Return, Replacement, and Refund Policy:

Thank you for shopping with Euonia Press. We strive to provide you with high-quality personalized items and a seamless shopping experience. Please read our return, replacement, and refund policy carefully.

1. Returns:
Euonia Press does not accept return requests for personalized items that include custom printed photos and wordings of the customer. These items cannot be resold to another customer due to their personalized nature.

2. Refund/Replacement for Damaged or Defective Items:
If you receive damaged or defective items, please report the issue to our Customer Service team within 3 days of delivery. We will carefully inspect and determine the validity of the claim. Refund or replacement requests will be entertained only after our team verifies the quality issue.

3.Replacement Processing Time: In case of approved replacement by Euonia Press, please allow 6-8 days for the replacement to be delivered to the end customer. We appreciate your patience during this process.

4. Discrepancy in Product Received:
If you believe that the product received does not match what was shown on the site or does not meet your expectations, please notify our Customer Service team on the same day of receiving the product. Our team will thoroughly investigate your complaint and make an appropriate decision.

5. Warranty-Related Complaints:
For products that come with a warranty from manufacturers, any complaints or issues should be referred directly to the respective manufacturer. Euonia Press will not handle warranty claims but is happy to assist in directing you to the appropriate contact.

6. Refund Processing Time:
In case of approved refunds by Euonia Press, please allow 6-8 days for the refund to be processed and 8-10 days for the amount credited to the end customer’s account. We appreciate your patience during this process.

Contacting Customer Service:
To report any issues or initiate a return, replacement, or refund request, please contact our Customer Service team via email at customer-service@euoniaphotogifts.in or through our online contact form.

Note:
Euonia Press reserves the right to update or modify this return, replacement, and refund policy without prior notice. Please refer to our website for the most up-to-date information.

Thank you for choosing Euonia Press. We value your satisfaction and are committed to resolving any concerns promptly and efficiently.